Shipping & Returns

SHIPPING

We deliver to any UK address however please allow up to 14 working days from date of purchase. In most cases a signature will be required on receipt of your goods. We also offer international delivery - delivery rates will be higher and please allow longer for delivery. (See list below for Countries we will not deliver to). Once the order has been dispatched you will receive an email confirmation stating this - please allow the expected delivery time to pass before contacting us about non receipt of delivery. For any delivery outside the UK, before receipt of delivery for your goods, you may be contacted by your local courier to pay VAT, duty or any additional fees incurred through customs. Usually, your goods will be held for up to 3 weeks before being returned to sender. It is your responsibility to ensure the delivery address provided is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems. In the case of an order being returned to us due to failure to deliver, including if the customer has not collected from their local sorting office we might request that you pay an additional delivery cost to cover the cost of the re delivery of your order.

PRE-ORDER ITEMS

If your order contains items that are currently on pre-order and items that are available your order will be held until the whole order can be dispatched. If you wish to receive the items that are available as soon as the order is placed please place two orders to split the pre-order Items and available items.

PERSONALISED ITEMS

If you purchase an item that requires personalisation please make sure that you have entered all the required information. Once the order has been placed the item(s) and the corresponding personalised information will be sent on to our supplier, these item(s) will be dispatched direct for the supplier to the delivery address you entered during checkout, therefore you may receive multiple parcels and you may receive parts of your order at different times, please allow the specified time outlined in the Delivery and Shipping section before contacting us if you haven’t received your complete order. Please note we cannot ship these personalised items outside of the United Kingdom.

RETURNS

Goods can be returned to us in a new and unused condition with any garment packaging and labels still attached and in a saleable condition within 28 days from date of purchase. Orders which contain personalised items cannot be returned unless there is a manufacturing fault, or where the personalisation has been spelt differently to what was entered by the customer and what has been entered on the order acknowledgement email. When a straight exchange of an item is required (e.g. change of size) the customer must return the original item to the store with the proof of purchase. You may be contacted to pay an additional delivery charge to cover the cost of the re delivery of the item(s). Items can be returned and exchanged in person to the store, however if a refund is required this must be completed online and will be refunded to the payment card used for the online order. When returning items in person the order acknowledgement email must be presented as confirmation otherwise we have the right to refuse return or exchange of items. We have the right to refuse to refund or exchange any item if the condition of the returned item is not of a saleable quality or if the item has been mishandled causing a fault to occur.

COUNTRIES WE DO NOT DELIVER TO

ANTARCTICA BOUVET ISLAND BRITISH INDIAN OCEAN TERRITORY CHRISTMAS ISLAND COCOS (KEELING) ISLANDS FRANCE METROPOLITAN HEARD AND MC DONALD ISLANDS IRAN MYANMAR NAURU NIUE NORFOLK ISLAND NORTH KOREA PITCAIRN ISLANDS SAO TOME AND PRINCIPE SAINT HELENA ST PIERRE AND MIQUELON SOMALIA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SOUTH KOREA SVALBARD AND JAN MAYEN ISLANDS SYRIA VATICAN CITY WESTERN SAHARA THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.